Payment arrangement

Good morning, @user_mp2lcm, thank you for taking the time to leave a comment. Sorry to hear your service is currently off, especially since you rely on your internet to work from home. I can definitely understand how urgent and stressful that situation can be. We’d be happy to explore payment arrangement options to help get your service restored as soon as possible. In many cases, eligible customers can set up a payment arrangement directly through Xfinity Assistant or our automated system. You can use the Xfinity app, and when you sign in to your account, you may see a message about flexible payment options. From there, you can: Select Chat to open Xfinity Assistant. If eligible, you’ll see available payment arrangement options. Choose Yes, I’m interested in a payment arrangement, and select a payment date. If you plan to add a payment method later, you can choose your preferred date and submit. Depending on the date selected, a scheduled payment may be required. If you’d like, you can also send us a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, and we’ll be happy to take a closer look at your account and walk through the best options with you. We’re here to help get you back up and running as quickly as possible.