Visitor
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1 Message
Payment arrangement
I went on the Xfinity chat and the ai agent said I could setup and arrangement up to the 25th of march but then when it gave me the dates it gave me 10,11,12 and wouldn't let me scroll to the other ones. I selected the 12th on the 12th first thing in the morning. SUSPENSION I call and explain but to no avail. How come there is nothing anyone can do to extend or create a new arrangement?? I've been with Comcast for over 6 years with my current account and over 12 years overall and all the agents could do is charge me to bring me current. No extension no nothing. Why have you forgotten about your customers? BTW I'm cancelling both my accounts I know it means little to Xfinity but it means a lot to me my loyalty is not rewarded here. Also the agents don't end the call so you can't do the survey.
XfinityKam
Official Employee
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68 Messages
9 hours ago
Hello @user_7ip79z Thank you for taking the time to make this post in our space here on Forums. I do understand the importance of making sure any payment arrangement is properly set up. I am saddened to hear that you had a difficult time getting this set up. You are very important to us, I want to look into this for you.
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