Visitor
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1 Message
Payment arrangement
Hello im reaching because yesterday i made a payment before setting a payment arrangement for the rest of my bill with a representative and was assured my service would not be interrupted until the 30th today i woke up and now my internet is off causing me to miss an important meeting i have a screenshot of them telling me i would not lose service and they approved my payment arrangement can someone please help me
XfinityDena
Official Employee
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3.7K Messages
13 days ago
Hello @user_7c7op7 ! Thank you for reaching out today! I am just the person to help you in resolving any questions or concerns with your account. As a single mom I understand that sometimes we all need a bit of extra time to make a payment to a bill. Have you followed the link: https://www.xfinity.com/support/articles/set-up-payment-arrangement to set up an arrangement if the account is eligible?
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