Payment Arrangement

I recently contacted xfinity support and got through to an agent. I asked him if I was able to extend my payment date to a further day and he said he was successful on setting it for the 29th of July this month. This information relayed to me wasn’t updated on website or the app and my account says to pay the full balance or my services will be suspended today. I have downloaded the transcript and chat logs for reference. I just want to know if what he said to me was true or did he lie because it is not reflecting online at all unless it has not updated yet.