1 Message
Payment arrangement
Hello I set up a payment arrangement witch stated that my services would not be turned off unit the date the arrangement was set for. But my services were shut off today and I can not get through to talk to anyone
1 Message
Hello I set up a payment arrangement witch stated that my services would not be turned off unit the date the arrangement was set for. But my services were shut off today and I can not get through to talk to anyone
XfinityDena
Official Employee
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3.6K Messages
5 months ago
Thank you for reaching out @user_n8ayq4 I would be happy to assist you and review the account. Have you followed the link: https://www.xfinity.com/support/articles/set-up-payment-arrangement to set up an arrangement if the account is eligible?
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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user_qybep4
Visitor
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2 Messages
15 hours ago
Hello there. I am trying to reach customer service and cannot reach a live person. I set up a payment arrangement for October 4, and was billed on Sept 18, and it just hit my account today. I need this reversed asap and re-billed on October 4.
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