Payment arrangement

user_oc7k87, Hi there! Thanks for taking the time out of your Monday to reach out. I can understand the importance of being able to set up a payment arrangement when needing some extra time to make a payment. I am sorry to learn that you did this with 3 agents and were still disconnected. You've reached the right team. We are a dedicated group of experts who are dedicated to providing solutions for billing concerns such as this. We can help. The easiest and quickest way of doing this is via our XFINITY Assistant online so you don't have to wait on hold or have to speak with someone. Here is a great link to more details. Is this how you were able to set it up yourself on your end?