Visitor
•
1 Message
Payment arrangement
Hello, im quite confused with my internet account right now. There is a payment arrangement on my account that I didn’t no make. I have no confirmation email for it. I need to cancel it and I need someone to help. The virtual assistance is no help
XfinityRaul
Official Employee
•
1.9K Messages
5 months ago
Hello, @user_1fe848. I would like to thank you for making us aware of this unknown payment arrangement that was set on your account. You do have the ability to cancel a scheduled payment yourself. Here are the instructions along with this great Xfinity link https://www.xfinity.com/support/articles/pay-comcast-bill-online that will walk you through how to set one up, and on the bottom it has these same instructions on how to cancel the payment.
Go to the Billing page on your account.
Scroll down to UPCOMING PAYMENTS.
Click on the payment you need to edit or cancel.
Select Edit payment from the pop up.
Choose Manage or Cancel Payment. Manage allows you to change the amount, date, or payment method of a scheduled payment. Cancel Payment allows you to cancel a scheduled payment entirely.
Make the changes that you need. Once your edits have been confirmed, you’ll see a message on the screen.
0
0