Payment arrangement

I made a payment arrangement last month & never received a confirmation number but was told everything was taken care of, I had a service interruption on the date the agent promised me I didn’t have to worry about!

Responses

XfinityEricB

Official Employee

•

2.3K Messages

1 year ago

AzaDancer2020 Thank you for reaching out with your billing concern, and I would be happy to look into what happened. You have come to the right place to get this sorted out for you, and I appologize for the interuption caused by the other agent.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

2

0

A

AzaDancer2020

2 Messages

I could not locate the direct message icon you were referring to! Are you referring to the Xfinity app?

1 year ago

0

XfinityChristy

Official Employee

•

2.1K Messages

@AzaDancer2020 Once you log in you will see the chat bubble in the top left corner. Do you see your username in the left top corner or does it say sign in?

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1 year ago

0

Billing

AzaDancer2020

Payment arrangement

XfinityEricB

AzaDancer2020

XfinityChristy

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