Visitor
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1 Message
Payment arrangement
I have an arrangement set up for Monday and want to make sure my service is not i nterupted
Visitor
•
1 Message
I have an arrangement set up for Monday and want to make sure my service is not i nterupted
EG
Expert
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110.2K Messages
2 years ago
The concern is not "Xfinity App" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEricB
Official Employee
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2.1K Messages
2 years ago
Hello @bump006, and thank you for reaching out to us today for assistance with your payment arrangement concern. I would be happy to review the account, and make sure your service is good to go.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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