Visitor
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1 Message
Payment arrangement
Hello, recently money has been kind of tight. Today I was having Wi-Fi issues & it told me I was behind on my payment. I plan on paying the payment however I cannot today. I made a reschedule to pay it off next month. It was accepted & confirmed I would be okay to pay it next month. However my Internet privilege did not come back /: I need help
XfinityMartyR
Official Employee
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2K Messages
2 years ago
Hello @user_510aed! Thank you for reaching out to us over our Xfinity Community Forums. We would be more than happy to review your account, and check on the status for you. Please send us a direct message with your name, and service address. Thank you!
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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EG
Expert
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110.1K Messages
2 years ago
The concern is not "accessibility / disability" help related.............................. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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