Visitor
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4 Messages
Payment arrangement
Good afternoon. 2 days ago, I had set up a new payment arrangement to pay my past due amount on December 23rd. At the time, the arrangement was accepted, so I assumed that my internet would stay on until the 23rd. Instead, my internet was cut off yesterday. I spoke to a few agents to see what I can do, and one of them saw that I did set up a payment arrangement for the 23rd and turned my internet back on. At that point, I thought everything was good. Then this morning came and my internet was cut off again. I need my internet turned back on today. I promise that I will pay the past due on the 23rd, as that is when I will be getting paid.
CCBrandon1
Problem Solver
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770 Messages
2 years ago
Hello, and thank you for reaching out for help with your payment. I live on a budget, and understand the need for additional time to make a payment from time to time. I also understand how important it is to have working service. When you set up an arrangment eligible customers can extend the payment 21 extra days from when the Payment Arrangement is first set up, but not more than 10 days past disconnection date. If your service is off, you missed your payment arrangment date, and will not be able to have service restored until the past due amount is paid. Once the past due amount is paid, service will automatically be returned, within the hour. I know based on what you have provided, the full past due will need to be paid before we can restore services. If that is on the 23rd, then on the 23rd, we will restore the service. You can also check the Payment Arrangement link here, to see if you can still set one up, but it may be too late.
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CCBrandon1
Problem Solver
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770 Messages
2 years ago
Can you please try, On the Support page on xfinity.com, click Chat with Xfinity? You can access Xfinity Assistant by texting your questions to 266278 on your mobile devices. As well. Were you able to get to it using the listed help?
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