Payment arrangement

Comcast is extremely misleading!!  I was prompted to make a payment arrangement for my past due only which is normal for me.  However, I always noticed the automatic system will give you the false option to pay your past due to keep your services but after you go through the process , it automatically switches the agreement  to your full amount that wasn’t initially agreed upon.  I do not like how you lured ppl in with that option, only to change it in the end after the customer agreed to it .  I’m sure I’m not the only one to experience this.  Then the procession to speak to an agent is extremely egregious .  It takes 20 minutes of hitting numerous prompts, screaming “ OPERATOR” into the phone  which they try to avoid at all costs and to top it off when you finally get to one, they don’t work with you to modify it cause the say you agreed to it.  I made 4 attempts by hanging up and calling back and each time I chose PAST DUE balance before I finally said F it just to keep my services cause I was left no other choice.  Comcast needs to fix this asap!  But this is a part of capitalism at its finest though and this company falls right into it.  I definitely will be leaving them soon.