Thank You for taking the time to reach out to Xfinity Support, here on the Community Forum. I am proud to work for a company that understands that life happens, and at times we just need a bit more time. For these times, we offer Payment Arrangements on qualified accounts.
A Payment Arrangement can be scheduled through My Account (either at the website here https://www.xfinity.com/, or in the Xfinity My Account App which can be downloaded here https://www.xfinity.com/support/articles/get-my-account-app). You can also schedule it by phone using the automated phone system at 1-800-266-2278 (1-800-COMCAST).
Just so you know, we understand that our customers’ needs change from time to time. In that light, you can always change, modify, upgrade, or downgrade your services with no penalty. If you need assistance with changing your services, just let us know right here.
CCTravis
Problem Solver
•
546 Messages
3 years ago
Hello and Good Morning, @user_530fa5
Thank You for taking the time to reach out to Xfinity Support, here on the Community Forum. I am proud to work for a company that understands that life happens, and at times we just need a bit more time. For these times, we offer Payment Arrangements on qualified accounts.
A Payment Arrangement can be scheduled through My Account (either at the website here https://www.xfinity.com/, or in the Xfinity My Account App which can be downloaded here https://www.xfinity.com/support/articles/get-my-account-app). You can also schedule it by phone using the automated phone system at 1-800-266-2278 (1-800-COMCAST).
Just so you know, we understand that our customers’ needs change from time to time. In that light, you can always change, modify, upgrade, or downgrade your services with no penalty. If you need assistance with changing your services, just let us know right here.
This article explains how to set up an Installment Plan, but the process is the same for a Payment Extension - https://www.xfinity.com/support/articles/installment-plan-balance-due
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