Liz1110's profile

New Poster


1 Message

Sat, Dec 26, 2020 12:00 PM

Payment arrangement

I unfortunately lost my job in July due to covid and I have been struggling to pay my bill ever since. I have no money at all and the agents are telling me that I need to pay the past due in order to restore service. I understand this however, my children need internet for their distance learning and I need the services restored. It is very humiliating to ask for the extension and continue to talk to about 7 people in one morning feeling like I am begging for help. We are in a pandemic and I know I am not the only one that needs help. There must be a way to help that Comcast can offer?



Official Employee


2.9K Messages

5 m ago

Greetings, @Liz1110! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issues you are having.  I, myself, am on a strict budget and understand needing to make every dollar count! I would like to see what we can do for you. Can you please send me a PM with your first and last name so I may further assist you?


To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
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