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Payment arrangement
I unfortunately lost my job in July due to covid and I have been struggling to pay my bill ever since. I have no money at all and the agents are telling me that I need to pay the past due in order to restore service. I understand this however, my children need internet for their distance learning and I need the services restored. It is very humiliating to ask for the extension and continue to talk to about 7 people in one morning feeling like I am begging for help. We are in a pandemic and I know I am not the only one that needs help. There must be a way to help that Comcast can offer?
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ComcastMichael
Official Employee
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2.9K Messages
5 m ago
Greetings, @Liz1110! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issues you are having. I, myself, am on a strict budget and understand needing to make every dollar count! I would like to see what we can do for you. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
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