Payment arrangement set but still disconnected

I had a payment arrangement but my service was still disconnected a week before the date

Responses

XfinityThomasD

Official Employee

•

1.2K Messages

9 months ago

user_fcwq3a Thanks for posting on our Community Forums. I'm sorry to hear that your services were still interrupted. For clarity, was a payment arrangement set up or was only a scheduled payment set up? Did you set it up through the Xfinity Assistant?

3

0

U

user_7d8wnd

8 Messages

Yes I’m worried I’m gonna get my services disconnected I made a payment arrangement but some agent say yes they see it some don’t on my account

3 months ago

0

U

user_7d8wnd

8 Messages

and I see a lot of comment that they get their services disconnected with an arrangement

3 months ago

0

XfinityThomasC

Official Employee

•

2.4K Messages

Happy to check your payment arrangement status @user_7d8wnd

Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 months ago

0

Billing

user_fcwq3a

Payment arrangement set but still disconnected

XfinityThomasD

user_7d8wnd

user_7d8wnd

XfinityThomasC

New to the Community?