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user_fcwq3a
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Saturday, August 10th, 2024 4:09 PM

Payment arrangement set but still disconnected

I had a payment arrangement but my service was still disconnected a week before the date

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4 months ago

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XfinityThomasD

Official Employee

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967 Messages

4 months ago

 

user_fcwq3a Thanks for posting on our Community Forums. I'm sorry to hear that your services were still interrupted. For clarity, was a payment arrangement set up or was only a scheduled payment set up? Did you set it up through the Xfinity Assistant? 

 

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