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user_o0ekhq
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Visitor

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2 Messages

Thursday, May 29th, 2025 2:34 PM

Payment arrangement not kept

Hello have a payment arrangement and suspended service before the payment arrangement and I have a reference number from the agent 

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Updated 

28 days ago

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XfinityDena

Official Employee

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3.4K Messages

28 days ago

Hello! Thank you for reaching out today! I am just the person to help you in resolving any questions or concerns with your account @user_o0ekhq . As a single mom I understand that sometimes we all need a bit of extra time to make a payment to a bill. Have you followed the link: https://www.xfinity.com/support/articles/set-up-payment-arrangement to set up an arrangement if the account is eligible?

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user_o0ekhq

Visitor

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2 Messages

I was already setup with one. The agent set it up and gave me a reference number it's supposed to be until the 31st but it was shut off today 

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28 days ago

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XfinityDena

Official Employee

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3.4K Messages

@user_o0ekhq While we can manually set up payment arrangements, and restore services if needed, our billing system completes audits and can disconnect services when showing the account is not eligible for a payment arrangement to be set up. I would be happy to take a look at the account to see what is going on. 

 

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

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28 days ago

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