2 Messages
Payment arrangement not honored
This is the fourth time I have had my service interrupted after I have had a payment arrangement made with customer service. This time was with a local manager at the local office who promised me who assured me that my service would go on uninterrupted. Yes my service was good for about four days long and behold today it got cut off again. I have a payment arrangement in place. I don’t know what is going on at Comcast but something tells me you guys are using really <Edited: Language> AI to run the billing system. That’s the only thing I can possibly think of because the human element could not possibly be this incompetent. I expect this issue resolved in somebody to contact me ASAP. You have my information in my profile otherwise you’ll lose another customer to AT&T here in the Keys
XfinityRay
Official Employee
•
2.7K Messages
2 months ago
Good afternoon, user_tv6r1t! You are at the right place for assistance with your account. We are happy to look into why that is interrupted.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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