Visitor
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2 Messages
Payment Arrangement NOT honored
I set up SEVERAL payment arrangements this past week and NONE were honored. I was told it was due to a new bill generating. The original arrangement was done BEFORE the new bill generated. Now my service is cut off and I can’t extend my payment by 5 days to restore the service. Why was my original arrangement not honored and WHY DID THE 800 number tell me there was no proof of the arrangement or calls prior to Thursday? In store could see all the notes and couldn’t help me.
CCTravis
Problem Solver
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546 Messages
2 years ago
Hello, @user_2901fa. Thank You for taking the time to reach out to Xfinity Support, here on the Community Forum. I am sorry to read of your experience. I am proud to work for a company that understands that life happens, and at times we just need a bit more time. For these times, we offer Payment Arrangements on qualified accounts.
A Payment Arrangement can be scheduled through My Account (either at the website here https://www.xfinity.com/, or in the Xfinity App which can be downloaded here https://www.xfinity.com/apps ). You can also schedule it by phone using the automated phone system at 1-800-266-2278 (1-800-COMCAST).
Our team does not establish Payment Arrangements, but I can assist in determining if your account qualifies. To get started, and to locate the account, please send our team a direct message with your full name and full address. Thanks!
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_2901fa
Visitor
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2 Messages
2 years ago
Another generic answer from an employee who works for xfinity without actually answering my question. Typical of the “service” they provide. Glad I switched to another carrier. Xfinity has the WORST customer service I’ve ever dealt with and would advise everyone to seek another provider if possible.
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