Visitor
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11 Messages
Payment arrangement Internet restoration
Hi, my name is Keeland [Edited: "Personal Information"] and I’ve been an Xfinity customer for awhile. I set up 2 payment arrangements for the past balance and current balance to be paid and the assistant said that my Internet will be restored but it still hasn’t been restored. I tried to get into contact with a billing agent to see if they can restore it but it’s almost impossible to do that. Can someone please help me restore my internet
CCBrian1
Contributor
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367 Messages
2 years ago
Hello @user_13034d , thank you for taking the time to reach out to our great team through Forums. We certainly understand the importance of having access to your internet, we would be more than happy to help!
My wife and I work from home, I understand the importance of your service working properly. I'm happy to investigate what is going on.
Could you please send our team a direct message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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