2 Messages

Thursday, March 23rd, 2023 4:40 PM

Payment Arrangement Help

My bill is past due and my service is disconnected. I am unable to pay the past due balance today. I logged into the xfinity app and it said I was eligible for a payment arrangement. The chat it stated I could choose a date as far out as 4/2 and I would be able to continue to have access to my services. I scheduled the entire balance due on that date but my service is still disconnected. Needless to say setting up the payment assistance did not help me at all. 

Official Employee


571 Messages

2 months ago

Hello, user_c703f3 thank you for reaching out to our team here on the Xfinity Community Forum page. We understand how important it is to have options when making payments. When setting up a payment arrangment it can take some time for the services to be restored in our system. I would be happy to confirm with you. Please send our team a DM with your full name and address to get started. 


To send a Direct Message:

Ensure you are logged in

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

 - An "Xfinity Support" graphic replaces the "To:" line.

 Type your message in the text area near the bottom of the window

   Press Enter to send it




2 Messages

@XfinityAlisha​ DM with name/address sent!

forum icon

New to the Community?

Start Here