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user_bldk92
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Tuesday, April 22nd, 2025 4:15 PM

Payment Arrangement for 4/25/25 for 419.67 - Disconnected Today

I made a payment with a live agent and was disconnected today, and I have the transcript of the conversation.  We work from home, and she reconnected our service.  Why is it disconnected?

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3 days ago

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XfinityThomasB

Official Employee

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1.9K Messages

3 days ago

user_bldk92 Has the payment date of the current balance gone past due? That is the common situation for a suspension of service. The account sounds to have surpassed a threshold of time and balance that can result in a suspension of service. Once a current balance would also become past due, that would then change your past due amount. 

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user_bldk92

Visitor

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5 Messages

Yes and I believe so per the new amount on the bill this morning.  How do I get my service back on until I make the payment on Friday?  I have the downloaded transcript from the call yesterday morning.  I need my service back on per my agreement yesterday. We work from home and this is causing issues.  Also, if I could talk to a live agent this could have been resolved hours ago.

(edited)

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3 days ago

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XfinityThomasB

Official Employee

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1.9K Messages

user_bldk92 Happy to check on the options for getting things back up and running. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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user_bldk92

Visitor

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5 Messages

Can this get resolved today as we are still in limbo?

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3 days ago

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XfinityThomasB

Official Employee

 • 

1.9K Messages

user_bldk92 Happy to check on the options for getting things back up and running. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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user_bldk92

Visitor

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5 Messages

Hello??????  

Can I get a reply please 

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3 days ago

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unkazra33

Visitor

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4 Messages

3 days ago

This isn't what we're told when we make payment arrangements. We're told that everything will be OK amd our service will remain on until the payment arrangement date.. Then you guys turn us off well.before the date. 

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XfinityRichard

Official Employee

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1.8K Messages

Hi there!, @unkazra33 Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I'll be more than happy to look into your account concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

Here's the detailed steps to direct message us:
 • Click "Sign In" if necessary
 • Click the "Direct Message” icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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