2 Messages
Payment arrangement disconnected 2 days later
I had set up payment arrangement (pay method needed new card-in process), accepted, service was on and working again, then about 2 days, 2 hours later service disconnected, chat bot offers payment arrangement, select it, see the existing set up payment still present, but that's it, can either cancel that screen - back to the screen that wants payment or set up arrangement, select that and can edit or cancel the existing setup payment or cancel the screen (to return to the previous payment page), ad nauseum. Saw previous thread, don't see direct message option (maybe only for original poster)?
XfinityGabriel
Official Employee
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2.2K Messages
1 year ago
Hi, kenjih1! Thanks for taking the time to visit XFINITY. If needed, we may invite you to send us a direct message. Please note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. We ask that you find the most appropriate public board to post your question there first before working via direct message. Rest assured, we can help. Do you see the option to make a new payment with your new card? If so, this would be one option to go with to honor the original payment arrangement and then simply change the card for future payments.
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XfinityGabriel
Official Employee
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2.2K Messages
1 year ago
That is strange, kenjih1. I would like to pull up the account and take a look at what's going on. To research this further, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.
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