Visitor
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1 Message
Payment arrangement confirmation needed — past due vs. new charges
I have a payment arrangement scheduled for September 25 that shows as a single line item for my total balance. My billing page separately states a past-due balance and new charges due September 10, and it's unclear whether the September 25 arrangement covers both amounts or just the past-due portion. I want to confirm this before September 10 so I don't risk a service suspension. Could someone confirm how this arrangement is applied?
XfinityTommy
Official Employee
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3.2K Messages
14 days ago
user_16amcq Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
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