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user_zjh9nr
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9 Messages

Saturday, December 9th, 2023 5:01 PM

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Payment arrangement and services still disconnected

Been with the company for a while very new with payment arrangements as I had a passing in the family recently had to push money to that. After setting up arrangement for the 14th my next pay check I was disconnected today and tried to call can’t talk to a human at all . It hangs up on me when I ask for agent. [Edit: removed PII]

Question

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Updated 

1 year ago

 • Edited

193

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EG

Expert

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110K Messages

1 year ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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user_zjh9nr

9 Messages

1 year ago

Not sure what this means does it mean I’m in the wrong section 

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EG

Expert

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110K Messages

@user_zjh9nr​ 

You're fine here !

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

1 year ago

0

user_zjh9nr

9 Messages

1 year ago

It’s just hard to talk old fashion with someone about a mess up on comcast side as I was told my services would not be interrupted the. It does and I can’t call back or talk to anyone 

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XfinityEva

Official Employee

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1.6K Messages

@user_zjh9nr to send us a direct message you can follow these instructions: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

XfinityEva

Official Employee

 • 

1.6K Messages

1 year ago

@user_zjh9nr

 

We apologize for the inconvenience during this difficult time. Please feel free to send us a direct message with your full name and service address to get started. 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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user_zjh9nr

9 Messages

1 year ago

Like comment it I don’t know how to send private messages I had to search the internet for hours to get here 

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