1 Message
Payment Arrangement and No Services Restored
Hello,
I set up a payment arrangement using the mobile app and my services have yet to be restored and it has been two hours. The Xfinity app said I set up a payment arrangement but i’ve gotten no confirmation beyond a scheduled payment email and i’ve seen many similar complaints. Please assist me in restoring services and confirming that it was actually a payment arrangement.
XfinityRaf
Official Employee
•
869 Messages
5 months ago
Good evening @user_9z03oz. Could you please send our team a direct message with your full name and full address? Our team can confirm your payment arrangement and check on your services.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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XfinitySara
Official Employee
•
1.7K Messages
5 months ago
Thanks for reaching out to us directly, @user_9z03oz! I'm very glad that we were able to review your account, confirm payment arrangement eligibility, and make sure you had the proper plan in place for making a payment on time so that we could restore your service today. Thank you for all your time on this! We appreciate the opportunity to help a loyal customer such as yourself, and we remain here if you have any other questions or concerns! Simply create a new post to get started, any time :)
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