Visitor
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1 Message
Paying off 2 year Old Debt
I had an old Xfinity Mobile account that went to collections around 2023. Sequium told me they no longer have the account and to contact Xfinity, I talked to the assistant and it says i owe $110.87 but the website says I owe $528.07 and the payment page won’t let me pay because it keeps asking me to reload. Can you tell me my actual balance and help me make a payment?
XfinitySeth
Official Employee
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1.3K Messages
6 hours ago
Hey there user_fiwuxa 👋 I appreciate you stopping by our forums with your question! I know how jeopardizing unpaid balances can be, so I definitely want to make sure this isn't lingering for you. With the Xfinity Mobile account already being fully disconnected for so long, we would not have access to a lot of that needed information through this specific channel, so I would recommend reaching out directly to our Xfinity Mobile support teams by calling or texting 1 (888) 936-4968, or you can also reach out to our Xfinity Mobile Chat at https://www.xfinity.com/xfinityassistant/?channel=xMobile 👍
They'll definitely be able to clarify where your balance stands if it is in fact still in our system.
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