paying my bill

I was requestimg my access  to gain first; my id back on the pay on line site, second: just want to advise that I can only pay 1months bill due to a recent major hacking on my complete system.

@TERAGRAMENUJ Oh no — I hope everything is okay, and I really appreciate you sharing that.
Let’s get you the help you need.

Just a quick reminder: your Xfinity username is part of your Xfinity ID, which you use to sign in. In many cases, it may also be your @comcast.net email address.

If you're using an Xfinity Voice Remote, you can simply say “Xfinity ID” or “Username” to find the primary user's ID on your X1 TV box. For secondary users, the Xfinity ID can be found by signing in at xfinity.com or using the Xfinity app.

If you’ve forgotten your password, no worries — you can reset it anytime at xfinity.com/password.
And if you know your current password but just want to update it, you can do that easily at xfinity.com.

Also, if you're dealing with a billing issue, I wanted to share that you can set up a payment arrangement or an Installment Plan for Balance Due

We're here to support you every step of the way. If you have any other questions or need help navigating these options, just let us know!

Thanks, I will use the password site

Of course! Please let us know if resetting the password is able to get you logged back into your account 👍

I am using my computer as I always have. Same computer and all my xfinity items.  My password is not acceptable and you do not have my user address

Get my back on line and my payment will go by this Tuesday