Paying my bill

Concern moved here to the Billing help section for greater exposure to the Comcast corporate employees (The Digital Care Team) for assistance. 

@user_6152e4 Thank you for reaching out. I can understand how this can be frustrating. When you are trying to pay for the prepaid, are you logged into your account? 

This last December,, I called and spoke with a rep--at the time ,I was financially unable to pay the full bill--So, the very kind rep-- set up a payment plan for me -where I'd pay $ 45.00s a month ,AND  would and have  until THIS December to pay  it off. Well, the payment plan ,started ,also I asked her if I could make additional  payments along the way, she said yes . So, in March I started doing so. My  normal  monthly bill is- $170.00  ,except when I buy thru on demand -I can handle that payment. BUT the more I put into payments ,  the higher the bill became, because the -- new bill would come out. I had  made a payment for $300.00 in June , my bill is now over $800.00. I must pay $500.00 for service to be turned back on. I have been with Comcast /xfinity-since 1985--thru changes of service and remotes and boxes . I have a limited income ,and have other bills as well. One of the phone chats I had with a rep , I said my monthly bill should be $170.00 -she said ,that was the -promotional  SIX month-- special. I  was polite to her ,I never received an email or call or letter by US mail, about the change in my bill. So, I guess this is a reason ,my payments were like water to sugar.going no where and then starting over again on the 18th day billing cycle.  I would be okay with the service being off, until the bill is somewhat on the sweeter side, BUT my 83 year old mom, Claire  ,lives with me,  she is on the start with dementia , she adores  Hallmark channel, American History channel--  TCM more so.  Now, nothing . I sincerely understand about payments and such but I HAD AND HAVE been making payments.  I am the only ,literal  person ,here caring for my mom.  I just wish, Xfinity -could go beyond the -- computer input - as I was told this -- and let it be a HUMAN -person-- caring . PLEASE  XFINITY   read this please .  It literally is about my mom ! I'm worn down, sad , stressed  and the pure joy of  having  cable service ,is like a hug ...   I hope --the person ---user--6152e4    and the rest, will have their issues resolved as well.       PLEASE Xfinity-- PLEASE - it's the 4th of July and my sweet mom,loves the  PBS  Capitol 4th -- please will you please read this ?