AmethystD's profile

Regular Visitor


1 Message

Fri, Nov 27, 2020 10:00 AM

Paying for a lost modem for over 5 years

I have explained to Comcast several times that we had lost a modem during a move over 5 years ago and they're STILL billing me.   A couple years ago, they wanted to charge me something like $200 to inactivate it. Haven't I paid it off by now??? $14/mo x 5 years is $840! How can I get this off my bill???



Regular Contributor


393 Messages

7 m ago

Unfortunately, Comcast rentals are just rentals - not "rent to own", so there is no "paid off".  (I'm taking this story as another reason I don't like to rent equipment.)



Official Employee


6.7K Messages

7 m ago

Hello AmethystD. Thanks for visiting and posting on our Forum. I can assist with reviewing your account and the equipment listed, so we can get your lost modem removed. Please reach out to me via private message and include your full name and service address so I can access your account. To send me a private message click my name (ComcastJoeTru), then click "Send a message". 

New to the Community?

Start Here