Visitor
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1 Message
Paying bill
Hey I’m trying to pay my Wi-Fi bill, I have a new number than what’s on my account but it won’t let me change my phone number info so therefore I can’t verify my identity so I can pay my bill. What shall I do
Visitor
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1 Message
Hey I’m trying to pay my Wi-Fi bill, I have a new number than what’s on my account but it won’t let me change my phone number info so therefore I can’t verify my identity so I can pay my bill. What shall I do
XfinityAdrienne
Official Employee
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2.2K Messages
1 hour ago
Hey there, @user_qmutq5! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with attempting to pay the billing statement. When you attempt to update the phone number, what happens? If you are unable to verify the account, you can call into 1-800-XFINITY or visit an Xfinity Store to pay through the store.
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