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user_l1gk55
1st Topic

2 Messages

Thursday, February 27th, 2025 7:37 PM

PAYING BILL

I've been trying to pay my bill for months but there is an error message that says " cant load/ reload" its had the same message for quite some time.. anyone else have this issue? I called customer service a month or so ago and they didn't have an answer and said "would get back to me" now I am getting messages that my service is going to get cut off but its LITERALLY NOT MY FAULT because the online system doesn't work. I've tried my laptop and  mobile phone, its incredibly annoying and no one has helped.

Question

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Updated 

2 months ago

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2

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XfinityOrlandoM

Official Employee

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1.9K Messages

2 months ago

@user_l1gk55

 

Thanks for reaching out to us, we do apologize for any inconvenience you're having trying to access your account.

 

Are you trying to access your account via our awesome Xfinity app https://www.xfinity.com/apps or via are online options https://www.xfinity.com/email ?

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user_l1gk55

2 Messages

I wouldn't call it awesome at all... Neither options work... and I've tried for months.. there is a failure to load If I try to pay.. its been like this since the beginning of the year. They say they are going to suspend my account but I literally cannot pay and its XFINITY'S fault.. I am literally trying to give you my money ( even though the customer service and help is HORRENDOUS) but I should not be penalized because you guys cant get your act together

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2 months ago

0

Again

Expert

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31.4K Messages

@user_l1gk55​ 

I wouldn't call it awesome at all... Neither options work... and I've tried for months.. there is a failure to load If I try to pay.. its been like this since the beginning of the year. They say they are going to suspend my account but I literally cannot pay and its XFINITY'S fault.. I am literally trying to give you my money ( even though the customer service and help is HORRENDOUS) but I should not be penalized because you guys cant get your act together

A couple of things to try:

  • The obvious- clear your cache and cookies, then sign out of your account and close down your browser.  Then start a new session.
  • Try incognito mode.
  • Turn off your adblocker for that page.  You can always turn it back on.

Let us know.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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2 months ago

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XfinityJohnG

Official Employee

 • 

1.6K Messages

That is very odd indeed @user_l1gk55. I will be happy to check on any issue with that payment problem. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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