Visitor
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1 Message
Pay reversing
Xfinity, I got a email explaining that you sent back my internet payment for no reason. I haven’t even received a DIME. I have auto pay set for this reason AND your website that I’m typing this on at 2am is completely dog water. Please fix your system and mistakes.
XfinityKei
Official Employee
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2K Messages
3 hours ago
@user_z4fk59 Thanks for reaching out to our team for help with your payment concerns. I would reach out as well. Our tea can help. Can you please direct message me your first and last name along with your full service address so that I can provide more details on that returned payment.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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