pay my bill

Hello, @user_hdhvu0 - Thank you for creating a post about your payment and billing concerns! That's definitely something we'd like to help you resolve. First, may I ask how you're attempting to make the payment? Are you using the Xfinity App on a mobile device like a phone or tablet? Or are you visiting My Account online on something like a laptop or PC? What troubleshooting, if any have you done so far (i.e. clearing cache and/or cookies, using another device or browser, trying incognito mode, etc.)?

I tried both phone and laptop