Visitor
•
1 Message
Pay my bill
I paid my bill and now they said they are sending me g
me equipment out and I hVe
no
servi e or Internet
Visitor
•
1 Message
I paid my bill and now they said they are sending me g
me equipment out and I hVe
no
servi e or Internet
XfinityNatalie
Official Employee
•
834 Messages
21 hours ago
Greetings, user_gb4slq! We appreciate you reaching out this fantastic weekend on our XFINITY Community forum. This is never the experience we want you to go through with your service interrupted, even after paying your bill. We can certainly look into this for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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