Hello, @user_yafcdy thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, and want to help ensure you're able to make a payment. When trying to make the payment are you attempting online, through the Xfinity App, or both?
Sharpless3 What issues are you running into when trying to make a payment?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_1u0nol, Thank you for letting us know. Are you using your Xfinity app, or going to xfinity.com/myaccount?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello, user_3qdrl4, and other readers attempting to change their due dates. Xfinity Home, Internet, TV, and/or Voice customer can change the monthly due date for their bill. You can do so online. Read here to get started. A few things to keep in mind is that to be eligible to move your due date, you must:
Have completed at least one billing cycle If you’re an existing customer who just moved, you need to go through at least one bill cycle before changing your bill’s due date. This is because you get a new account number when you move. Not have a past due balance. If you are past due, you can make a payment for the full past due balance and then change your due date. This excludes payment arrangements and scheduled payments. Once you change your bill’s due date, you need to keep that billing date for at least six months.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJustinC
Official Employee
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2.1K Messages
5 months ago
Hello, @user_yafcdy thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, and want to help ensure you're able to make a payment. When trying to make the payment are you attempting online, through the Xfinity App, or both?
https://www.xfinity.com/bill-pay
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user_1u0nol
Visitor
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1 Message
4 months ago
Same here....I cant pay my bill...keep getting an error message saying they are working on it when I try to pay my bill...
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user_afy7v7
Visitor
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2 Messages
2 months ago
Why is this so difficult???
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user_3qdrl4
Visitor
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2 Messages
2 months ago
Need to change do date auto paid payment
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