Pay Bill

Thanks.  I ended up having to go the xfinity service center, and then leave to go to the ATM to come back and pay with cash at the kiosk.  I tried to resolve the issue via online live chat, over the phone, and in person with an individual at the service center.  Nobody could take my payment saying that payments were blocked.  The rep thought that a payment previously didn't go through, but then noted that they all did, so he's not sure.  I tried to pay through the website, trying multiple web browsers, multiple computers, incognito mode, etc.  Tried to pay through the automated system - nope.  A rep on the phone tried to take my payment over the phone - nope.  A rep on the phone tried to back end pay - nope.  The rep at the service center tried to take a payment - nope.  Tried to login to xstore - nope.  Kiosk wouldn't take a bank account or card.  Couldn't use a check.  So off to the ATM to drive back and pay cash.  If i have to pay with cash for every payment.  So now I wasted most of my day, and 2 trips to the service center just trying to pay you'll.  Apparently my account was blocked from making payments.  Why would you block payments?  Why do you make it so difficult to just make a payment. ?

@user_b8cb2k I'm so sorry to make you go out of your way to make a payment at the kiosk in store. I know how important our time is and having to make an extra trip and another to grab cash is not something that I want anyone to have to deal with. I know that my peers have not been able to help out so far, but I would love to bring this to our repair teams to investigate why you were not able to make those payments. Did you have autopay setup on the account? 

Please send us a direct message with your name and service address.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I tried Xfinity Support, and the direct chat.  No success.  They are not able to communicate the reason why, just that it says I have to visit a service center.  At this point, I've contacted the Comcast/Xfinity Legal Dept.

I'm hoping cause I made a cash payment today, maybe it resets and I'll be able to make an online or phone payment soon, after your system resets. . That/or your legal dept. responds to my Demand Notice within 10 days; and takes note of my Litigation Hold notice.  The more I review the comments on this forum, the more it appears to be a 'class' issue, and that Xfinity (Comcast) are engaging in deceptive practices.  Then again, maybe I'm wrong and this was all some computer glitch or issues that nobody wanted to admit to...  But a little transparency would have been nice!

Hi there, @user_o9rj32 Thank you so much for reaching out regarding not being able to make your payment which we do appreciate. You did come to the right place for assistance. Are you getting any type of error message when you try to make the payment?-Richard