New Poster
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6 Messages
pay bill on website
Comcast,
Something terribly wrong with your website been trying to pay monthly bill for several days on two laptops with different versions of Windows as well as Android phone. In every instance your site lets me choose amount, date and method but on next page usually says this area not working or occasionally gets stuck in a loop trying to load.
Let my say I have paid my bill monthly through these methods for many many years including last month.
I have tried clearing browser cache, history etc. and using Incognito or Private mode nothing has made any difference.
Frankly it’s been way too aggravating just trying to get you your money makes one wonder about your expertise when reading the hordes of customer troubles in your forum.
XfinityThomasC
Official Employee
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2.6K Messages
25 days ago
Hello, @jones1881 Sorry for the inconvenience with the payment portal. Have you checked your payment method on file to make sure it is up-to-date? If that is not a factor, I'd like to perform some troubleshooting so we can get that fixed. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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Again
Expert
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31.7K Messages
12 hours ago
@jones1881
Have you cleared your cache and cookies, and closed out your session, then close your browser and start a new session? Or, have you tried incognito mode?
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