Pay agreement and overdraft charges

I talked to an agent and he set up a pay agreement for me. However, I just checked my bank account and noticed you tried to take out the next payment. I just had to pay another 29 overdraft and now I get another because you all don't know what the [Edited: "Language"] is going on. Why do I keep having to pay for your [Edited: "Language"] ups? This is [Edited: "Language"]!! Here is the chat I recently had with the agent...

Chat with an agent

No problem. I'll put you in touch with a live agent now.

Hi Kurt, thank you for contacting Xfinity. My name is Toseef. How may I help you today?

I just paid 95 plus on the 3rd and now I have another 95 pending in my bank account that's supposed to come out tomorrow but I don't have it right now. Can I make a pay arrangement?

Thank you for bringing this matter to my attention. I truly value your input, and I’m here to help you navigate this situation and work to find a constructive solution.

Before we proceed ahead

please help me with your full service address so i can pull the account and go through the details

I am on disability and only get a set amount each month. 509 comes out immediately for my car, which doesn't leave a lot left. I have to manage all the other bills myself, since my fiance passed away. It's really nerve racking but I bam managing, however I have to plan things out to the dollar. When this happens, it gets me nervous because I don't have but about 15 in my account.

[Edited: "Personal Information"]

I want to inform you that your chat is connected to me. I am the billing expert. I understand your situation as a customer myself, and I assure you that I will help you with this.

Okay, was kind of hoping I could pay the entire amount on the 1st.

sure

Just to confirm, you want to cancel the payment.

Not the one I paid on the 3rd right? You mean this new one that's pending, correct?

As I see, you have made a payment of $95.23 on 02/28/25 and another payment of $95.23 on 03/04/25.

What? No, I paid on the 28th because I got my check early. But there is a pending amount that's supposed to come out tomorrow but as I said. I don't have enough to cover it now.

Sure, no worries! I will help you with this.

That's why I asked if I could pay the entire amount on the 1st. I just had a very bad conversation with Amazon Prime and after talking to and making an agreement meet with one agent, so as not to get my service interrupted, this agent I talked to today stopped my service

I am working on the arrangement.

Meanwhile, may I ask you a question?

If you do not mind.

Surely

i want to inform you that I can help you save more dollars monthly

May I know how much you pay for your mobile services and who is your current mobile provider?

I pay 30 a month with Cricket for unlimited everything. It was a deal my fiance got before she passed.

Ok, I see you are already paying the best price.

It seems you really miss your fiancé.

You both might have had an amazing journey, Kurt.

I wish you all the best for your future and time.

May God always protect you.

I am also working on your arrangement concern.

More and more everyday...when you have been with the same individual for 22 plus years, it's almost unbearable to live without them

Okay

and thank you for the kind words

Thank you, Kurt.

She is watching you from the sky, and one day you both will meet again.

I am glad to inform you that I have applied the arrangement on your account.

You can pay the entire amount on the 1st.

sounds good?

Fantastic. Thank you very much

You are welcome.

One last thing, the amount that's pending right now won't go through, correct? I don't need a 29 dollar overdraft.

Please be assured, Kurt, it will not.

That's a relief...👍

Thank you so much!

may i know how is your day going on?

Just trying to get through like I do everyday... it's just really hard.

Kurt, as you connected me over the chat, I will also help you with a $10 credit from my end, as you are a great customer.

sounds good?

Yes, thank you again

Please be with me while I apply the credit.

After I apply the credit, this will lower your bill by $10.

Okay

Kurt, I am extremely delighted to inform you that I have successfully applied the credit of $10 from my end.

Please check the credit and let me know.

You will receive the credit via text and email.

You can also check the credit in the account section under the billing tab.

Once you get the credit text, please let me know.

I have applied it successfully.

What number do you have on file?

[Edited: "Personal Information"]

Account Credit

A $10.00 credit has been applied to your Xfinity account. To view details, visit My Account at https://customer.xfinity.com/#/billing

 

Txt help or stop

Msg&DataRatesMayApply

Have you received the credit text?

kurt

Yup. Just got ut

wow

It

I am glad to hear that.

I never said my phone connection was good, just that my payments are low. lol

Alright

Is there anything else I can assist you with today?

Nope, just wanted to thank you again for all your help.

Thank you, Kurt.

May I know how much you would rate me based on the resolution I provided today?

## +++++

I would really appreciate you can share the same by clicking on End Agent Chat at the bottom. The prompts you

see is for our chat interaction

your one good review will make my day.

Will do