Paused NOW internet, but it was cancelled.

I paused my NOW internet just before the end of the term.  Turned off the autopay on 2/27/25 and got the email that the service would be paused and I had 180 days to resume service before the service would be cancelled.  Today which is the end of term, I got the email that my service was cancelled!

Is there a way to undo the cancel and return to pause status or do I need to return to the Xfinity store to re-enroll and get a new device?   This defeats the pause benefit  - being able to resume the internet service right away was a compelling feature for me...

Is there a way to return to the paused state?