Paused NOW internet, but it was cancelled.

no such option.  Just to add new service, which I don't want to do right now -> hence the reason for pausing...

Spent too much time trying to go through the AI assistant, but this issue wasn't in its pre-programed support tree, so I thought I'd try the forum...

Sounds like there's nothing that can be done at this point.

When Comcast choose to not address the Cable Card bug forcing me to abandon my DVR, I was going to completely drop Comcast and switch to fiber; however, when I learned about NOW, I realized that it could provide a good back up / alternative to the fiber - despite my many issues with Comcast, their service has been generally very rock-solid and reliable with only one meaningful outage in 20 years.  Being able to pause and restart the NOW service was a very powerful feature and I wasn't bothered by the requirement to resume service at least every 6mos.  This could have kept me as a Comcast customer.  I was even starting to promote this as an option with some friends and colleagues... not any more!

user_zv0ueo I wish we had a way to assist with this and correct the system back to pausing the account. I'm sorry that we don't have that access.

I know it's very upsetting to have an issue like this after what you experienced with the cable card trouble. Losing a customer fully after so many years is heartbreaking to me. 

Yes, this is frustrating!  To add to the frustration, today I got an email from NOW basically saying "oops! we messed up and returned your status to paused  - go ahead and re-enable your payment method to resume service when ready"  

Normally, this would be great news; however, I no longer have the modem/gateway device.  When it looked like there was nothing left to be able to fix this issue per your comments, I went ahead and disposed of the device since keeping it around was a reminder of my frustration...

With my issues with the cable card started last year, I was intending to switch 100% to a fiber solution from a competitor, but they were having issues getting it installed.  I switched to NOW in the transition and realized the pause feature would make a very good back up option if the fiber goes out: Fiber goes out, enable NOW via cell phone and back in service.  Paying to enable NOW once every 180 days to keep it available as a ready back up seemed reasonable.   

I assume at this point, the only way to return to NOW would be to sign up again and get a new device with the payment of the new 1st month.  If there's a way to get another modem/gateway while staying on pause (or activating my personally owned cable modem I originally was using), I'd be interested in getting that set up.  If payment is needed (which I assume is the case), I'll just wait for an extended fiber outage that is long enough to justify making the several hour trip during business hours to get signed up for NOW anew.

user_zv0ueo I appreciate you using the Xfinity Community Forums page to express your frustrations. Our NOW service is handled by a specific NOW dedicated team, so I would recommend getting in touch with them for best steps on addressing your account restoration.