Visitor
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1 Message
Pause My Service
I've moved out from my previous residence since September. I couldn't end my service on App so I had to sign up for a pause service that only charges me for several dollars until I move in to a new address. But I kept receiving bills from Xfinity for the wifi service that I've no longer been using. How can I actually pause my service till I find a new residence or maybe how can I just end this service permanently?
XfinityPaula
Official Employee
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1.8K Messages
3 hours ago
Good morning user_osf4pg! Thanks for reaching out to us on our Xfinity Forums. You have come to the best place for help! With the situation you described we would want to close the account at your previous address and when you move to a new residence we can help set up an account for you there. I am happy to help out and take care of the account for us since you are not able to complete a cancellation online.
Can you please send us a direct message with your name and service address? We will verify the account and work from there to make the needed corrections.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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