Hi @user_y0a2lz we know life happens and we have your back! If your account is not past due over thirty days you may still continue to enjoy your services. You may see a late fee applied after ten days.
If you are past due over 30 days there are also options! Just sign in to your account, you may see a message about flexible payment options. Select Chat for options to open Xfinity Assistant. If you qualify, Xfinity Assistant will show your available options.
XfinityEva
Official Employee
•
2.7K Messages
4 hours ago
Hi @user_y0a2lz we know life happens and we have your back! If your account is not past due over thirty days you may still continue to enjoy your services. You may see a late fee applied after ten days.
If you are past due over 30 days there are also options! Just sign in to your account, you may see a message about flexible payment options. Select Chat for options to open Xfinity Assistant. If you qualify, Xfinity Assistant will show your available options.
See full article here.
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