mmap1011's profile

New Poster

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3 Messages

Sunday, September 29th, 2024 11:47 AM

Past Due

Both my bank and my Xfinity records show my August bill was paid.  Why am I getting past due notices?

Official Employee

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1.6K Messages

2 months ago

 

mmap1011 Hello! Thank you for reaching out to us here on our Community Forum. The emails you are receiving may not be sent from us. We'll be happy to take a look at your account to see if anything is going on. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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