Visitor
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1 Message
Past due on old account/ new account charges without services
I recently got a new Xfinity account on my address, but I had an old past due amount on my old account on the same address. My new account has been charging me $66 a month for the last three months. I haven’t been able to use the services because I have an old past due on another account on the same address. Is it possible to Transfer the payments from the new account to the old account to bring it active
EG
Expert
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115.9K Messages
18 hours ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJon
Official Employee
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1K Messages
18 hours ago
Good afternoon user_mbbaqy. Are you able to switch between the two account profiles on the Xfinity App, or on our website? If so, it should allow you to make the final payment for the previous account to zero out that balance. Here is some information on switching between the accounts.
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