Visitor
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1 Message
PAST DUE BILL
I have tried to resolve what you keep sending me emails stating I have a past due bill. My bank says it was cleared, I called you and you said it went through, my history shows it was paid, I even have the confirmation no, yet you keep sending me emails stating that I not only owe this current bill, but I also owe past due bill. even if I did owe it your system will not let me get into the bill payment to pay my current month bill due October 8.
XfinityNatalie
Official Employee
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1K Messages
14 hours ago
Greetings, user_hnu167! Thanks for taking the time to post on our XFINITY community forum. I understand how frustrating it must be to continue receiving the same emails. We would be more than happy to look into this for you. Could you please confirm what email address you are receiving these emails from?
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