Past due bill cause of Covid-19 HELP

I have been struggling to make ends meet because of this virus. I am past due on my account i scheduled a payment arrangement for February 2nd but it says it will be disconnected January 23rd. I dont wanna lose service please help.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

Oldest First

Selected Oldest First

PJSchultz1

New Poster

•

1 Message

5 years ago

Well I know in the state of Maryland that they are not allowed to cut off your service because of the pandemic going on but yet they have cut mine off 3 times now and the last 2 were back to back so my son has missed 3 days of school since they want to go against MD guidelines!

0

CCChe

Official Employee

•

6.9K Messages

5 years ago

Hi @RyankD, thank you for posting to the Xfinity Forum. I'm sorry to hear about the experience you're having. I'd be more than happy to review your account to see how I can help.

Please send me a private message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. To send me a private message, click on my name, "ComcastChe," and then click send a message.

0

Billing

RyankD

Past due bill cause of Covid-19 HELP

PJSchultz1

CCChe

New to the Community?