RyankD's profile

New Poster

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1 Message

Sat, Jan 23, 2021 8:00 PM

Past due bill cause of Covid-19 HELP

I have been struggling to make ends meet because of this virus. I am past due on my account i scheduled a payment arrangement for February 2nd but it says it will be disconnected January 23rd. I dont wanna lose service please help.

Responses

New Poster

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1 Message

3 m ago

Well I know in the state of Maryland that they are not allowed to cut off your service because of the pandemic going on but yet they have cut mine off 3 times now and the last 2 were back to back so my son has missed 3 days of school since they want to go against MD guidelines!
ComcastChe

Official Employee

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6.1K Messages

3 m ago

Hi @RyankD, thank you for posting to the Xfinity Forum. I'm sorry to hear about the experience you're having. I'd be more than happy to review your account to see how I can help.

Please send me a private message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. To send me a private message, click on my name, "ComcastChe," and then click send a message.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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