Visitor
•
6 Messages
Past due balance
Hello,
I cannot afford my past due balance and my services were suspended. I spoke with someone about extending it and they said that they did, but my services were suspended anyway. What should I do?
Visitor
•
6 Messages
Hello,
I cannot afford my past due balance and my services were suspended. I spoke with someone about extending it and they said that they did, but my services were suspended anyway. What should I do?
Accepted Solution
XfinityBillie
Official Employee
•
3.6K Messages
1 month ago
To send a direct message:
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Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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