1 Message
Past due balance when there is nothing past due
I was attempting to change my seasonal plan and prevented me from making the change because the system told me I had a past due balance. I checked billing and nothing past due. I called and once I got past the automated system, I was told there was nothing past due. xfinity has one of the most useless and difficult to use websites. No structure and even worse when you have two locations. And it is extremely slow. I think it is about time to get rid of xfinity. There is no way I would use their mobile devices.
XfinityKei
Official Employee
•
1.1K Messages
2 months ago
Hello and good afternoon @user_64w6a4 Thanks for reaching out to our team for help with your seasonal hold. I'm sorry to hear you're having issue with the website being slow are you using or main site at https://www.xfinity.com/overview or the seasonal site at https://www.xfinity.com/support/articles/seasonal-convenience-plan-enrollment
I can certainly check over your account to help. We can also set it up on our side for you. Please meet us in a direct message. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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