Past Due Balance and service suspended

user_v1j9xz Hello and thank you for reaching out to our Xfinity Community Forums. I understand you have a past-due balance and that your services have been suspended. I would be happy to check for any options to get your services extended.

 

Please send a direct message with your full name and address so I can take a closer look at your account.

 

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it