para chat, fórum ou suporte Xfinity

Dear Xfinity team,

I kindly request that a single dedicated agent be assigned to my case. I’ve been trying to resolve billing errors — both for my mobile line and internet service — for several days now, and the due date is approaching on the 20th.

I have spoken to multiple agents, received conflicting information, and each time I contact support, I’m forced to explain everything from scratch, as if there’s no history of my case. This is frustrating, exhausting, and disrespectful to the customer.

Let me be clear: if this situation is not resolved immediately and definitively, I will file formal complaints with the FCC, BBB, and on social media. I am gathering all records and chat logs to document the lack of proper service.

I expect an urgent resolution.